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Providence Telesitter in Burbank, California


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Providence is calling a Telesitter (Per-Diem/Variable Shift) at Providence Saint Joseph Medical Center in Burbank, CA

We are seeking a Telesitter who will provide continuous observation and surveillance of assigned patients. First line of action is to verbally redirect the patient from engaging in at risk behaviors. Summon the nursing staff if the patient requires assistance by communication device or STAT Alert Alarm (if appropriate). Knowledgeable and supportive of patient and institutional confidentiality and related hospital policies.

In this position you will:

  • Adhere to Medical Center and departmental policies and procedures regarding job specific duties, safety, accident prevention, sanitation, infection control, and improving organization performance program

  • Demonstrate understanding and proficiency of the use of the Video Monitoring (VM) software

  • Maintain visual observation at all times

  • Verbally redirect patient over digital 2-way audio device that is in patient room

  • Immediately summon the nursing staff if the patient requires assistance

  • Participate in hand-off of pertinent information/behavior about assigned patients when arriving on unit and upon completion of shift assignment

  • Arrange meal break times to ensure constant patient observation

  • Provide patient with explanations as necessary, but does not counsel or provide opinions

  • Demonstrate behaviors in line with Service Excellence

  • Notify nursing staff immediately of any escalating behaviors the patients exhibit as assessed by nursing to observe for

  • Participate in a collaborative identification and reporting of patient safety issues

  • Immediately notify nursing staff, charge nurse or nursing supervisor of any observed safety hazard in patient rooms

  • Dedicated attention to observing patients with no outside distractions (no answering of phones unless calls to monitor station, etc.)

  • Stay connected with audio by never taking off the headset

  • Never leave monitor station unattended. If you need to step away, call for backup first

  • No food and drink in patient care areas

  • Maintain a clean and tidy workspace

  • No cellphone use in patient care areas

  • Demonstrate safe work practices and attitudes, follow safety rules, work to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs


Required qualifications:

  • Basic Microsoft windows experience

Preferred qualifications:

  • Graduate of any CNA or NA program or demonstrated equivalence in a healthcare position

About the ministry you will serve:

Providence Saint Joseph Medical Center in Burbank, CA, is a 414 bed acute care facility, known for its state-of-the-art technology and high quality, compassionate care, has provided the full range of diagnostic, treatment, care and support services for the San Fernando Valley communities for close to 70 years.

Many of our specialized services are provided within our Heart and Vascular Institute, one of Los Angeles County's first STEMI designated receiving centers of heart attack victims; our Hycy and Howard Hill Neuroscience Institute, awarded the Gold Seal of Approval from The Joint Commission for a Primary Stroke Center, and the Gold Plus Achievement Award from the American Stroke Association (2010); our Women's Pavilion, and our newly opened the Roy and Patricia Disney Family Cancer Center, a comprehensive, state-of-the-art, patient-centered, treatment facility. Our cancer center includes some of the most advanced technology in radiation oncology, highly advanced medical and surgical oncology, excellent clinical outcomes and research, and all patient support services are housed in the same building.

Providence Saint Joseph Medical Center has an exceptional orthopedic program recognized for its excellent outcomes and clinical expertise. And Providence Saint Joseph's Bariatric Program, a leader and resource for those dealing with obesity in Southern California, received a Five-Star Rating for Bariatric Surgery, and Bariatric Surgery Center of Excellence designation from HealthGrades.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Certified Nursing Assistant

Location: California-Burbank

Req ID: 279827