Providence Health & Services Starbucks Barista in Burbank, California
Providence is calling a Starbucks Barista (Per diem/Variable shift) to Providence St Joseph Medical Center in Burbank, CA.
This opening will utilize the Modern Hire Video Prescreen Tool. If invited to this prescreen, candidates who complete this process will be given preference for interview consideration (Please note: Completing this process does not guarantee that you will be selected for an in-person interview).
We are seeking a Starbucks Barista who will provide prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Perform daily floor cleaning and environmental upkeep of store and back room as well as unloads Starbucks product weekly. Model and act in accordance with Starbucks and Providence guiding principles.
In this position you will:
Act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Providence. Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Anticipate customer and store needs by constantly evaluating environment and customers for cues. Communicate information to manager so that the team can respond as necessary to create a community gathering space for patients, visitors, and staff
Assist with new staff training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Contribute to positive team environment by recognizing changes in staff morale and performance and communicating them to the store manager
Deliver customer service to all customers by acting with a “customer comes first” attitude and connecting with the customer. Discovers and responds to customer needs
Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all staff during each shift
Maintain a clean and organized workspace so that staff can locate resources and product as needed
Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
Educate and inform customers about the differences among coffee beans and preparation
Follow department Team Agreements:
I will practice self-control and maintain my composure if I’m in a bad mood or emotional
I will put work ahead of personality differences and treat everyone with courtesy and respect
I won’t jump to conclusions or make judgments when communicating
I will acknowledge mistakes and correct them regardless of who made the mistake. I won’t take mistakes personally or devalue someone who makes a mistake
I won’t take requests for behavior change personally. I will make an effort to make the change
I will be courteous to co-workers. I will look for opportunities to help co-workers
Demonstrate service with CARE:
C = Connect (smile, make brief, direct eye contact, greet the guest/customer)
A = Anticipate (notice guests who appear confused or in need of assistance, offer to help before being asked)
R = Respond (use positive, helpful language, ask questions to clarify daily tasks, use appropriate words and phrases, do not use forbidden phrases)
E = Engage (thank the guest/customer, smile, use a signature statement to end the interaction)
Respond to and resolves complaints as directed by department procedures
Complete all duties with minimal supervision
Minimize waste and maintains cost awareness while performing duties
Handle all food in accordance with food handling guidelines issued by state, and federal agencies
Required qualifications for this position include:
Education to meet certification, license or registration requirement
ServSafe or ANSI Certification
Must demonstrate the competency to safely and accurately operate equipment
Must portray world class customer service at all times and possess excellent interpersonal and customer service skills
Ability to remain calm, maintain perspective and respond in a professional manner
Ability to successfully function during time of uncertainty and changing priorities
Ability to develop and maintain effective working relationships
Ability to efficiently perform basic math calculations and functions
Must be able to learn quickly and work within a team
Ability to work a flexible schedule including weekends and some holidays
Must be reliable, accurate, detail oriented and courteous
Ability to understand and carry out oral and written instruction
About the hospital you will serve.
Providence Saint Joseph Medical Center in Burbank, CA, is a 414 bed acute care facility, known for its state-of-the-art technology and high quality, compassionate care, has provided the full range of diagnostic, treatment, care and support services for the San Fernando Valley communities for close to 70 years. Many of our specialized services are provided within our Heart and Vascular Institute, one of Los Angeles County's first STEMI designated receiving centers of heart attack victims; our Hycy and Howard Hill Neuroscience Institute, awarded the Gold Seal of Approval from The Joint Commission for a Primary Stroke Center, and the Gold Plus Achievement Award from the American Stroke Association (2010); our Women's Pavilion, and our newly opened the Roy and Patricia Disney Family Cancer Center, a comprehensive, state-of-the-art, patient-centered, treatment facility. Our cancer center includes some of the most advanced technology in radiation oncology, highly advanced medical and surgical oncology, excellent clinical outcomes and research, and all patient support services are housed in the same building. Providence Saint Joseph Medical Center has an exceptional orthopedic program recognized for its excellent outcomes and clinical expertise. And Providence Saint Joseph's Bariatric Program, a leader and resource for those dealing with obesity in Southern California, received a Five-Star Rating for Bariatric Surgery, and Bariatric Surgery Center of Excellence designation from HealthGrades.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Food Service Attendant
Req ID: 254951