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Providence Scheduler - Administrative Assistant Home Care in Burbank, California


Providence is calling a Scheduler - Administrative Assistant Home Care (Full-Time/Day Shift) to Providence Saint Joseph Medical Center in Burbank, CA

We are seeking a Rehabilitation Scheduler - Administrative Assistant Home Care who will schedule and track visits for all physical therapists, occupational therapists and speech/language pathologists using the Agency's computerized scheduling system. Coordinates ancillary services visits/schedules with ancillary services staff and documents the proposed visits in the Agency's computerized scheduling system. Acts as the liaison with contracted rehab staff and the contracted Rehab Supervisor. Acts as the administrative assistant for the rehab team.

In this position you will:

  • Be responsible for coordination and case assignment based on clinical skill set and competency for a multidisciplinary team of clinical staff including RN, LPN, PT, PTA, OT, SLP, MSW, HHA and registry/contracted staff and after hours staff

  • Be responsible for overseeing and ensuring that clinical staff are maximizing productivity by ensuring proactive, quick and timely case assignment and case adjustments and attending visits promptly from daily itineraries

  • Work closely with Clinical Manager and Patient Care Coordinator to assure case assignment and scheduling is appropriate and fully utilizing the orders and plan of care

  • Assist with timeliness of care plans for delivery of home health services with goal of optimal patient outcomes and appropriate reimbursement

  • Provide Referral Services and clinical staff clerical support

  • Accept referrals from Intake, directs and assigns appropriate clinicians, prepares appropriate documentation for all new referrals

  • Provide data entry administrative support to Home Health clinical staff

  • Responsible for first step clerical review of all OASIS documentation and facilitating the correction and timely flow of OASIS documentation

  • Establishes and promotes positive working relationships both within the team, agency and organization

  • Assist with documentation review to ensure appropriate provision of care, utilization of resources

  • Be responsible for assignment of skilled and non-skilled care, monitoring clinical care assignment to maximize patient outcomes, reimbursement and clinician productivity

  • Assist with accurate and timely implementation of corrections to clinical records that will be used for the utilization review process especially the evaluation of LUPAS, achieving Therapy Thresholds and the careful evaluation of proper case management and visit utilization reporting

  • Comply with all applicable Federal, State and local laws, regulations and requirements as well as facility/agency specific policy and procedures

  • Maintain confidentiality of all client demographics, medical and financial information at all times

  • Maintain confidentiality of all company and client information

  • Ensure proper handling and disposal of confidential documents and adheres to all HIPAA rules and regulations

  • Strong multi-tasking abilities to proactively monitor two to three software programs simultaneously throughout the day

  • Triage and troubleshoot incoming calls directed to clinical staff from Physicians and assists with coordination of information as appropriate

  • Track and maintain care data as requested

  • Cross train and provide back-up support as needed for Operations department, including Intake Department, HIS II and Executive Assistant


Required qualifications for this position includes:

  • One (1) year of Hospital, home health agency or medical office experience interfacing with professional and para-professional staff

  • Computer skills (Window, Word)

  • Good typing skills

  • Knowledge of medical terminology

  • Detail oriented

  • Excellent communication and telephone skills

  • Excellent organizational skills

Preferred qualifications for this position include:

  • Associate's Degree

  • Home health agency scheduling experience

About the hospital you will serve.

Providence Saint Joseph Medical Center in Burbank, CA, is a 414 bed acute care facility, known for its state-of-the-art technology and high quality, compassionate care, has provided the full range of diagnostic, treatment, care and support services for the San Fernando Valley communities for close to 70 years. Many of our specialized services are provided within our Heart and Vascular Institute, one of Los Angeles County's first STEMI designated receiving centers of heart attack victims; our Hycy and Howard Hill Neuroscience Institute, awarded the Gold Seal of Approval from The Joint Commission for a Primary Stroke Center, and the Gold Plus Achievement Award from the American Stroke Association (2010); our Women's Pavilion, and our newly opened the Roy and Patricia Disney Family Cancer Center, a comprehensive, state-of-the-art, patient-centered, treatment facility. Our cancer center includes some of the most advanced technology in radiation oncology, highly advanced medical and surgical oncology, excellent clinical outcomes and research, and all patient support services are housed in the same building. Providence Saint Joseph Medical Center has an exceptional orthopedic program recognized for its excellent outcomes and clinical expertise. And Providence Saint Joseph's Bariatric Program, a leader and resource for those dealing with obesity in Southern California, received a Five-Star Rating for Bariatric Surgery, and Bariatric Surgery Center of Excellence designation from HealthGrades.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: California-Burbank

Req ID: 292321