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Providence Policy and Procedure Specialist in Burbank, California


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Providence is calling a Policy and Procedure Specialist (Part-Time/Day Shift) to Providence Saint Joseph Medical Center in Burbank, CA.

We are seeking a Policy and Procedure Specialist who will act as the PHCMC coordinator and advisor on the development and maintenance of all policies, procedures and job aids. Provides training and advises leaders on the process, facilitates completion and approval of documents and assures that documents are stored and available. Collaborates with other policy and procedure owners to eliminate duplication or gaps and to manage overlap. Functions as an expert in patient safety, especially as related to incorporating safety behaviors for error prevention into guidance documents.

In this position you will:

  • Oversee and facilitate teams to develop and revise policies, procedures and job aids:

  • Coach individuals and teams on how to incorporate behaviors for error prevention into guidance documents.

  • Facilitate teams to achieve consensus on care practices and to reduce/eliminate barriers.

  • Ensure that best practices and relevant professional practice guidelines are incorporated into documents.

  • Assure that regulatory requirements and accreditation standards are represented in guidance documents.

  • Coach process owners to include all key stakeholders who provide the needed subject matter expertise, evidence or informed opinions.

  • Work collaboratively with policy owners to eliminate overlap, duplication or inconsistent messages and takes action to resolve the situation.

  • Edit all documents for format, consistency and impeccable spelling and grammatical accuracy.

  • Oversee the review, approval and maintenance of policies, procedures and job aids:

  • Coordinate the process and assures that the guidance document moves through the specified approval system.

  • Prepare/finalize documents for publication.

  • Post all documents in a timely manner.

  • Work with process owners to guide on ways to implement policies.

  • Ensure a back-up system process.

  • Assure that inactive files are appropriately maintained and archived.

  • Oversee and provides direction for document revision according to the established guidelines.

  • Continually work to improve the process for developing, revising or maintaining guidance documents.

  • Assist with teaching identified leaders and staff the “Focus and Simplify” methods:

  • Provide clarity on which type of document would best fit the need.

  • Conduct formal and informal training.

  • Provide coaching or acts as a resource to simplify documents to improve clarity.

  • Assist authors to incorporate safety behaviors into documents.

  • Work with others to balance the need for content with the need to provide a clear and concise document.

  • Coach others to uses visual aids, diagrams, and color photos when appropriate to better inform the reader.

  • Function as an expert in patient safety, especially as related to incorporating safety behaviors into guidance documents and connecting this phenomenon to human performance and error prevention.


Required qualifications for this position include:

  • Three (3) or more years experience in healthcare.

Preferred qualifications for this position include:

  • Associate's Degree

  • Two (2) years experience in a clinical role in an acute care setting.

About the hospital you will serve.

Providence Saint Joseph Medical Center in Burbank, CA, is a 414 bed acute care facility, known for its state-of-the-art technology and high quality, compassionate care, has provided the full range of diagnostic, treatment, care and support services for the San Fernando Valley communities for close to 70 years. Many of our specialized services are provided within our Heart and Vascular Institute, one of Los Angeles County's first STEMI designated receiving centers of heart attack victims; our Hycy and Howard Hill Neuroscience Institute, awarded the Gold Seal of Approval from The Joint Commission for a Primary Stroke Center, and the Gold Plus Achievement Award from the American Stroke Association (2010); our Women's Pavilion, and our newly opened the Roy and Patricia Disney Family Cancer Center, a comprehensive, state-of-the-art, patient-centered, treatment facility. Our cancer center includes some of the most advanced technology in radiation oncology, highly advanced medical and surgical oncology, excellent clinical outcomes and research, and all patient support services are housed in the same building. Providence Saint Joseph Medical Center has an exceptional orthopedic program recognized for its excellent outcomes and clinical expertise. And Providence Saint Joseph's Bariatric Program, a leader and resource for those dealing with obesity in Southern California, received a Five-Star Rating for Bariatric Surgery, and Bariatric Surgery Center of Excellence designation from HealthGrades.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: California-Burbank

Req ID: 283652