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Providence Health & Services Policy and Procedure Specialist *FT Days* in Burbank, California


Apply today! Applicants that meet qualifications will receive a text with additional questions from our MODERN HIRE screening and interview system.

Providence is calling a Policy and Procedure Specialist (Full time/Day Shift) to Providence Saint Joseph Medical Center in Burbank CA.

Please upload a current resume reflecting all relevant experience.

We are seeking a Policy and Procedure Specialist who will advise on the development and maintenance of all policies, procedures and job aids. Provide training and advises leaders on the process, facilitates completion and approval of documents and assures that documents are stored and available. Collaborate with other policy and procedure owners to eliminate duplication or gaps and to manage overlap. Function as an expert in patient safety, especially as related to incorporating safety behaviors for error prevention into guidance documents.

In this position you will:

  • Oversees and facilitates teams to develop and revise policies, procedures and job aids:

  • Coaches individuals and teams on how to incorporate behaviors for error prevention into guidance documents.

  • Facilitates teams to achieve consensus on care practices and to reduce/eliminate barriers.

  • Ensures that best practices and relevant professional practice guidelines are incorporated into documents.

  • Assures that regulatory requirements and accreditation standards are represented in guidance documents.

  • Coaches process owners to include all key stakeholders who provide the needed subject matter expertise, evidence or informed opinions.

  • Works collaboratively with policy owners to eliminate overlap, duplication or inconsistent messages and takes action to resolve the situation.

  • Edits all documents for format, consistency and impeccable spelling and grammatical accuracy.

  • Oversees the review, approval and maintenance of policies, procedures and job aids:

  • Coordinates the process and assures that the guidance document moves through the specified approval system.

  • Prepares/finalizes documents for publication.

  • Posts all documents in a timely manner.

  • Works with process owners to guide on ways to implement policies.

  • Ensures a back-up system process.

  • Assures that inactive files are appropriately maintained and archived.

  • Oversees and provides direction for document revision according to the established guidelines.

  • Continually works to improve the process for developing, revising or maintaining guidance documents.

  • Assist with teaching identified leaders and staff the “Focus and Simplify” methods:

  • Provides clarity on which type of document would best fit the need.

  • Conducts formal and informal training.

  • Provides coaching or acts as a resource to simplify documents to improve clarity.

  • Assists authors to incorporate safety behaviors into documents.

  • Works with others to balance the need for content with the need to provide a clear and concise document.

  • Coaches others to uses visual aids, diagrams, and color photos when appropriate to better inform the reader.

  • Functions as an expert in patient safety, especially as related to incorporating safety behaviors into guidance documents and connecting this phenomenon to human performance and error prevention.


Required qualifications for this position include:

  • Fire and Life Safety Certificate

  • 3 years Healthcare experience in healthcare

  • Communicates effectively with all staff in a manner consistent with their level of understanding, culture and background and proactively seeking out solutions to improve communications and teamwork

  • Demonstrated ability to communicate effectively, both orally and in writing

  • Demonstrated ability to effectively communicate with staff and physicians

  • Demonstrated ability to work independently, make sound decisions and handle stress

  • Knowledge of computer operations

  • Flexibility in work schedule and reliable transportation

Preferred qualifications for this position include:

  • Associate's Degree or Higher education credits

  • 2 years experience in a clinical role in an acute care setting

  • Demonstrated ability to work in partnership with Nurse Managers, Physician partners and other key stakeholders

  • Ability to communicate a shared vision

  • Holds self and others accountable for actions and outcomes

About the hospital you will serve.

Providence Saint Joseph Medical Center in Burbank, CA, is a 392-bed acute care facility founded over 75 years ago by the Sisters of Providence. Known for our state-of-the-art technology and high quality, compassionate care, we provide the full range of diagnostic, treatment, care and support services for the San Fernando Valley communities.

We provide many specialized services and treatment capabilities. Our Heart and Vascular center delivers care with one of Los Angeles County's first STEMI designated receiving centers for heart attack victims. The Hycy and Howard Hill Neuroscience Institute, which supports our Certified Comprehensive Stroke Center, continues to grow inpatient and outpatient programs addressing stroke, Parkinson’s, and brain tumors. Maternal Child Health Services, including a level 3 NICU, support whole family care with 24/7 on site labor support and community education. The Roy and Patricia Disney Family Cancer Center, a comprehensive, state-of-the-art, patient-centered, treatment facility. Our cancer center includes some of the most advanced technology in radiation oncology, highly advanced medical and surgical oncology providers, excellent clinical outcomes and research, and all patient support services are housed in the same building. Our exceptional orthopedic program has recognized for its excellent outcomes and clinical expertise. Our Bariatric Program, a leader and resource for those dealing with obesity in Southern California, received a Five-Star Rating for Bariatric Surgery. In the fall of 2022 we will open our brand new, state-of-the-art Emergency Department which will triple our capacity to care for the community in their time of greatest need.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: California-Burbank

Req ID: 328941