Providence Health & Services Patient Services Technician *On Call Nights* in Burbank, California
Apply today! Applicants that meet qualifications will receive a text with additional questions from our MODERN HIRE screening and interview system.
Providence is calling a Patient Services Technician ICU (On Call/Night Shift) to Providence Saint Joseph Medical Center in Burbank, CA.
Please upload a current resume reflecting all relevant experience.
We are seeking a Patient Services Technician ICU who will perform delegated routine and predictable patient care tasks/duties and works under the direct supervision of a Registered Nurse (RN). These duties may include, but are not limited to ECGs, vital signs, monitoring, basic patient care and transportation. Responds appropriately to patients and families with knowledge of age-specific needs based on the Intensive Care Unit scope of service.
In this position you will:
Perform basic nursing procedures such as: heat and cold treatments, simple dressings, and restraints as directed by RN; perineal care, post mortem care; collection of specimens. May obtain and document patient intake and output, vital signs including temperature
Provide appropriate, direct patient care in assigned area(s) including positioning, and nourishment and transportation assistance, and assisting in sterile procedure setup
Facilitate patient flow by assisting with the transportation and/or escorting of patients
Communicate effectively with the RN and other team members regarding equipment issues as well as patient, family and physician issues or concerns
Communicate in a compassionate and professional manner with all staff, patients, families and visitors
Report changes in patient condition in a timely and consistent manner to RN and professional associates
Transport lab specimens and blood products
Electronically documents information in an accurate and timely manner
Competent in the input and retrieval of this information within the patient’s medical record
Push/pull and changing patient locations in the electronic medical record
Printing out census and patient accommodations, verifying accuracy, make changes when needed in the electronic medical record.
Assist with lifesaving interventions as directed by a registered nurse
Assist caregivers with post-mortem care
Participate in educational programs and in-service meetings
Collaborate with the case management team to request patient documents from other facilities
Assist in scheduling outpatient appointments, as needed
Maintain and operates multiple telecommunications systems
Understand and is able to coordinate the process for downtime slips
Facilitate inter-department communication regarding transfers, admits and discharges.
Accurately maintains department records, reports, and files per procedure
Assist with maintenance of patient databases and unit specific audits
Assist with collection of data for quality measures as appropriate and necessary
Be responsible for measuring and recording unit refrigerator temperatures on a daily basis per hospital policy
Assist in orientating other hospital employees and new hires to respective unit.
Be responsible for maintaining, ordering and stocking unit supplies in an efficient and cost effective manner
Possibly arrange environmental maintenance and repairs as needed and follow up on work orders not complete
Perform Quality Control check on POS devices.
Stock, replenish and clean isolation carts daily with supplies from an approved checklist by Infection, Blood and Pharmacy / committee
Assess integrity of specialized machines and communicates with clinical engineering to ensure proper maintenance checks
Prepare rooms for admissions and procedures, with required equipment and supplies stocked to appropriate levels
Utilize standard checklist for room readiness and completes checklist for patient chart
Clean designated unit specific equipment according to Infection Control standards
Round in patient rooms, introducing self at the start of each shift
Actively participates in hourly rounding, uses AIDET (Acknowledge, Introduce, Duration, Explanation and Thank You) at every encounter with patient and family.
Respond to bed alarms and staff the call light system, and addresses patient every time by name
Perform other related duties as required to assist with the smooth operation of the assigned Nursing Unit
Actively supports and incorporates the mission and core values into daily practice
Treat all others with respect, compassion and demonstrates excellence, justice, stewardship, and compassion in daily work and relationships with others.
Report to work as scheduled and on time
Adhere to timely rest and meal breaks
Demonstrate positive and constructive interpersonal relations in dealing with others
Recognize and respect the diversity of patients and families, employees, manager, medical staff, volunteers, and community members so that productivity and positive relations are maximized
Consistently demonstrates and incorporates principles of safety and infection control into daily practice as outlined in the Environment of Care, Infection Control, and Exposure Control manuals
Use protective equipment and takes appropriate precautions whenever there is potential for contact with blood, body fluids, and/or chemicals
Maintain knowledge of work-appropriate aspects of environment of care program
Participate in fire and disaster drills
Complete mandatory requirements for safety, security, confidentiality and unit/hospital required competencies
Complete initial and annual Competency Plan for assigned job and department
Demonstrate personal and interpersonal qualities that support the Values and Mission of Providence Health & Services
Required qualifications for this position include:
Completion of Medical Terminology HealthStream course within 90 days of hire
Current CPR Certification (BLS Healthcare Provider)
One (1) year of recent experience as a Nurse Assistant in a comparable size facility, preferably within the same or similar specialty
Basic computer skills
Preferred qualifications for this position include:
Completed training as a Certified Nursing Assistant
Customer Service Training
Proficiency in Medical Terminology
About the hospital you will serve.
Providence Saint Joseph Medical Center in Burbank, CA, is a 392-bed acute care facility founded over 75 years ago by the Sisters of Providence. Known for our state-of-the-art technology and high quality, compassionate care, we provide the full range of diagnostic, treatment, care and support services for the San Fernando Valley communities.
We provide many specialized services and treatment capabilities. Our Heart and Vascular center delivers care with one of Los Angeles County's first STEMI designated receiving centers for heart attack victims. The Hycy and Howard Hill Neuroscience Institute, which supports our Certified Comprehensive Stroke Center, continues to grow inpatient and outpatient programs addressing stroke, Parkinson’s, and brain tumors. Maternal Child Health Services, including a level 3 NICU, support whole family care with 24/7 on site labor support and community education. The Roy and Patricia Disney Family Cancer Center, a comprehensive, state-of-the-art, patient-centered, treatment facility. Our cancer center includes some of the most advanced technology in radiation oncology, highly advanced medical and surgical oncology providers, excellent clinical outcomes and research, and all patient support services are housed in the same building. Our exceptional orthopedic program has recognized for its excellent outcomes and clinical expertise. Our Bariatric Program, a leader and resource for those dealing with obesity in Southern California, received a Five-Star Rating for Bariatric Surgery. In the fall of 2022 we will open our brand new, state-of-the-art Emergency Department which will triple our capacity to care for the community in their time of greatest need.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Certified Nursing Assistant
Req ID: 313024