Providence Patient Host/Hostess - Food Service in Burbank, California
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Providence is calling a per diem/on-call, variable shift Patient Host/Hostess in the Food & Nutritions Services department at Providence Saint Joseph Medical Center in Burbank, CA.
We are seeking a Patient Host/Hostess who will be a liaison between patients and the Food Services department, providing excellent customer service performing functions pertaining to the menu selections and delivery of food to patients.
In this position you will :
Maintain established departmental policies and procedures, objectives, quality improvement program, patient/customer safety, and infection control standards.
Exhibit knowledge of patients’ physical needs and demonstrates skills necessary to deliver patient care to that population.
Demonstrate the ability to provide a high-quality dining experience to patients which meets their nutritional requirements and service expectations.
Ensure all foods delivered meet existing standards for safety, diet prescription, quality, freshness, taste, temperature, and appearance.
Act as a liaison between patients and the Food and Nutrition staff through daily patient visits for menu selections and coordinating patient nutritional needs between nursing units, dietitians and technicians, as well as kitchen staff.
Perform assigned duties (delivers patient trays, communicate patient food preferences, deliver nourishments, prepare/deliver late trays and pick-up unused tube feedings. Also procures food and supplies from refrigerator, freezer, and other storage areas as needed).
Effectively presents information in one-on-one and small group situations to customers and other employees.
Greet all patients courteously and is able to resolve customer complaints with tact and discretion. Demonstrates positive customer service skills when entering the room and working with the patient and family.
Perform basic mathematical calculations, calculate simple enteral feedings and fluid restrictions.
Perform basic computer functions (e.g. entering diet preferences).
Participate in educational programs and in service meetings.
All persons working this position will be required to complete annual competency quiz’s related to patient diets and direct care related to patients.
Required qualifications for this position include:
- Three (3) or more months experience in customer service, patient interactions, food service, computer operations and time management.
Preferred qualifications for this position include:
Training in institutional food preparation.
Courses/Training in safe food handling, sanitary cleaning of equipment.
Three (3) months experience working on assembly line preparing patient meal trays and dishroom duties.
About the hospital you will serve.
Providence Saint Joseph Medical Center in Burbank, CA, is a 414 bed acute care facility, known for its state-of-the-art technology and high quality, compassionate care, has provided the full range of diagnostic, treatment, care and support services for the San Fernando Valley communities for close to 70 years. Many of our specialized services are provided within our Heart and Vascular Institute, one of Los Angeles County's first STEMI designated receiving centers of heart attack victims; our Hycy and Howard Hill Neuroscience Institute, awarded the Gold Seal of Approval from The Joint Commission for a Primary Stroke Center, and the Gold Plus Achievement Award from the American Stroke Association (2010); our Women's Pavilion, and our newly opened the Roy and Patricia Disney Family Cancer Center, a comprehensive, state-of-the-art, patient-centered, treatment facility. Our cancer center includes some of the most advanced technology in radiation oncology, highly advanced medical and surgical oncology, excellent clinical outcomes and research, and all patient support services are housed in the same building. Providence Saint Joseph Medical Center has an exceptional orthopedic program recognized for its excellent outcomes and clinical expertise. And Providence Saint Joseph's Bariatric Program, a leader and resource for those dealing with obesity in Southern California, received a Five-Star Rating for Bariatric Surgery, and Bariatric Surgery Center of Excellence designation from HealthGrades.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Diet/Nutrition Aide
Req ID: 289732