Providence Patient Care Representative I in Burbank, California
Providence is calling a Patient Care Representative I (Full time/Day shift) to Providence Medical Institute in Burbank, CA.
Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system
We are seeking a Patient Care Representative I who will be responsible for patient management, the flow of patients through the front office in an efficient and professional manner and over the counter cash management.
In this position you will:
Answer phones promptly. Screen and direct phone calls appropriately. Timely response to routine inquiries. Take accurate and complete messages (100% of the time) and forward messages promptly and accurately.
Schedule patients in a timely and accurate manner.
Complete patient check in process. This includes:
Ensure patients sign the Sign in Sheet.
Verify/update or has patient complete new Patient Registration Form.
Collect and ensure accurate insurance and demographic information.
Copy insurance card.
Initial Patient Registration Form and superbill to confirm completeness of insurance information.
Collect patient co-payments.
Complete patient check out process. This includes:
Maximizing collections by following department policies and procedures.
Review the patient superbill for completeness of services rendered, diagnosis, follow up instructions and scheduling next appointment or completing patient recall card.
Maintaining an orderly and pleasing work space that ensures the integrity and safety of the practice, patients and personnel.
Scan and links text/images in Electronic Medical Record.
Documentation/Information Management: Utilize MIS systems according to policy and procedure. Appropriate care and maintenance of MIS system needs to be observed at all times.
Development: Keep abreast of department policies and procedures by positively participating in staff meeting and in services (minimum of 8/year).
Performance Improvement: Participate in CQI and/or quality management activities as identified by supervisor.
Budgetary: Responsible to use equipment and supply efficiently and to make suggestions for cost cutting initiatives to supervisor.
Required qualifications for this position include:
Knowledge of ICD-9 / CPT Coding.
Able to use Microsoft Office Suite.
Typing / keyboarding skills of 45 WPM.
Preferred qualifications for this position include:
- 1 year Experience.
About the hospital you will serve.
Providence Health & Services is further developing its physician integration strategy. Historically, the largest asset has been Providence Medical Institute, a medical foundation that provides administrative and other support services to affiliated medical groups. Providence Medical Institute is expected to grow significantly in the next several years, bringing with it facilities, staff and physician growth to support that objective.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 274123