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Providence Health & Services Patient Care Delivery Supervisor (RN) in Burbank, California


Providence is calling an Patient Care Delivery Supervisor (RN) (Full-Time/Day Shift) to our Providence Facey Medical Foundation in Burbank, CA.

We are seeking a Patient Care Delivery Supervisor (RN) who will supervise and coordinate the patient care support staff. Ensure quality improvement programs and efficient allocation of resources.

In this position you will:

  • Act as a resource to the patient care delivery staff

  • Deliver upon the service expectations of both our patients and fellow staff members by listening to their needs; engaging in positive interactions; and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their total outcome is better than expected

  • Respect the dignity, confidentiality and privacy of patients

  • Work in a safe manner, adhering to general safety precautions and standards. Report any unsafe conditions to their supervisor and/or the safety hotline

  • Ensure that areas of responsibility are operating in accordance with Quality Assurance/Quality Management and accreditation standards

  • Assist in the development of the budget for the department and allocate funds within budget to accomplish objectives. Monitor/report variances against budget

  • Support the staffing in assigned work areas; assess the clinical needs of the designated departments

  • Enhance professional growth and development through participation in educational programs, current literature, meetings and workshops

  • Ensure the adherence to established departmental policies and procedures, objectives, quality assurance programs, safety, environmental and infection control standards

  • Ensure the adherence of new procedures

  • Attend meetings as required and participates on committees as directed

  • Ensure the adherence to new projects and administers inservice education for staff

  • Monitor and ensures accuracy of recording on patient medical records Maintain all required reports, records, statistics, etc.

  • Ensure an adequate stock of supplies and proper functioning of equipment

  • Cooperate with Patient Care Delivery Directors and managers to achieve department/team objectives, maintains good employee relations and interdepartmental teamwork objectives and good customer service programs

  • Approve/deny approved time off for staff. Monitors time cards for assigned employees, evaluate and correct deficiencies in time card accuracy and submission

  • Authorize any overtime

  • Maintain current RN license, ACLS, American Heart Association BLS for Health Care Providers and other appropriate licensure/certification

  • Demonstrate effective management skills

  • Hire and retain qualified staff; ensure new employees are oriented to their department and well trained for their jobs

  • Organize the department workload and establish work standards to promote efficiency and productivity

  • Motivate and manage staff to ensure that performance standards are met or exceeded

  • Give timely and constructive feedback on performance; documents all corrective counseling

  • Prepare and conduct fair and objective performance appraisals within one month of the employee's anniversary date

  • Ensure that adequate in-service education is available to staff members

  • Keep clinical staff apprised of changes in organization and departmental policies

  • Maintain a high degree of professionalism

  • Demonstrate the ability to make decisions, take appropriate action and follow tasks through to completion

  • Recognize the implications of new situations and develop workable solutions

  • Demonstrate a willingness to accept new responsibilities

  • Respond cooperatively to managers and staff members in other departments to promote teamwork

  • Act as a role model in demonstrating the customer service standards of the organization

  • Demonstrate a commitment to personal growth and development by participating in external activities related to professional goals

  • Attend departmental meetings as appropriate and contributes ideas for improving efficiency, productivity and patient satisfaction


Required qualifications for this position include:

  • Bachelor's Degree in Nursing or equivalent educ/experience

  • California RN license

  • ACLS

  • Current American Heart Association BLS for Health Care Providers required

  • 2 years Nursing staff supervisory experience in a patient care delivery setting

  • 2 years Current medical office experience with references

  • UR/QA knowledge along with knowledge in the development of protocols also required

Preferred qualifications for this position include:

  • Pediatric Advanced Life Support (PALS) Certification

About the organization you will serve:

Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita, San Gabriel and Simi Valleys. The group began as a single medical practice over 90 years ago.

Facey is part of Providence Health & Services, an integrated, not-for-profit 5-state network of hospitals, care centers, medical clinics, affiliated services and educational facilities spanning from California to Alaska.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Nurse Lead/Supervisor/Manager

Location: California-Burbank

Req ID: 284611