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Providence Health & Services Onsite Admitting Manager in Burbank, California


Providence St. Joseph Health is calling an Onsite Admitting Manager (Full-Time, Day Shift) to our location in Burbank, CA.

We are seeking an Onsite Admitting Manager to be accountable for the 24/7 operational leadership of the on-site Access Services staff for smaller ministries (typically less than 300 beds). Hospital Access Services departments facilitate patient, visitor and provider interactions within their ministry including access to both information and care. This position is responsible for oversight and leadership of all areas of department operations, and ensuring adherence to regulations, facilitating appropriate disaster response, as well as coordination with facility clinical and administrative leadership for processes integrated with Access.

In this position you will have the following responsibilities:

  • Manage Access Services on-site operations with focus on accurate registrations, superior customer service, high employee satisfaction and maximized reimbursement

  • Ensure Access Services departments are adequately staffed at all times to facilitate patient care including providing 24/7 on-call support to resolve staffing or emergent department issues.

  • Track KPI’s, metrics and takes action on outcomes including data accuracy, patient satisfaction, compliance measures/requirements, POS collections and patient wait times to maximize performance and ensure Revenue Cycle goals are met or exceeded.

  • Operational responsibility of all departmental budgets within leadership scope including budget development, monitoring, cost approval, reconciliation of expenditures and discrepancies.

  • Develop strong working relationships with facility/regional department Managers to ensure open communication channels and coordinated service delivery.

  • Ensure department compliance with Federal, State and local laws, standards and regulations.

  • Develop and mentors Supervisor(s) and staff.

  • Represent Access Services and Revenue Cycle at facility-based meetings so that Access/Revenue functions are integrated with facility processes to optimize outcomes and the patient experience.

  • Maintain primary responsibility for department disaster and contingency planning.

  • Based on position, may have responsibility for oversight of PBX/Information Desk and/or Inpatient/Bed Control/Transfer Center function(s).


Required qualifications for this position include:

  • Bachelor's Degree - preferably in a healthcare related field or an equivalent combination of education and experience

  • 5 years of overall experience in integrated healthcare system in any aspect of access services or related position, including a minimum of 3 years experience in management.

  • Experience in monitoring and adherence to regulatory requirements including HIPAA, CMS, JC, EMTALA and others.

  • Experience in standardizing complex and disparate practices and maintaining common processes.

  • Experience in process improvement methodology, change management, operational improvement in complex systems.

  • Experience in flexible staffing models including staff scheduling to volume and cross-training to optimize productivity and employee satisfaction.

  • Experience in mentoring and coaching/counseling.

  • Experience in optimizing workflow processes with emphasis as they relate to complex computer systems.

Preferred qualifications for this position include:

  • Certified Healthcare Access Manager (CHAM)

  • Epic Healthcare Systems experience

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Leadership

Location: California-Burbank

Req ID: 224963