Job Information

Providence Manager On-Site Access * $3,000 Hiring Bonus Eligible to External Candidates! ** in Burbank, California


$3,000 Hiring Bonus Eligible to External Candidates!

Apply today! Applicants that meet qualifications will receive a text with additional questions from our MODERN HIRE screening and interview system.

Providence is calling a Manager On-Site Access (Full-time/Day-shift) to Providence St. Joseph Medical Center in Burbank, CA.

Please upload a current resume reflecting all professional relevent experience

We are seeking a Manager On-Site Access who will be accountable for the 24/7 operational leadership of the on-site Access Services staff. Hospital Access Services departments facilitate patient, visitor and provider interactions within their ministry including access to both information and care; this position is responsible for oversight and leadership of all areas of department operations, and ensuring adherence to regulations, facilitating appropriate disaster response, as well as coordination with facility clinical and administrative leadership for processes integrated with Access.


• Ensuring the delivery of high-quality services across all of Providence Health & Services, while managing the transition to the new ORC model.

• Actively managing employee engagement and morale during a period of profound organizational change.

• Ensuring timely and appropriate communications to employees, patients and stakeholders about change.

• Defining and implementing common business practices across all regions.

• Helping to build and sustain the culture of ORC as part of the leadership team.

In this position you will:

  • Manage Access Services on-site operations with focus on accurate registrations, superior customer service, high employee satisfaction and maximized reimbursement

  • Ensure Access Services departments are adequately staffed at all times to facilitate patient care including providing 24/7 on-call support to resolve staffing or emergent department issues

  • Track KPI’s, metrics and takes action on outcomes including data accuracy, patient satisfaction, compliance measures/requirements, POS collections and patient wait times to maximize performance and ensure Revenue Cycle goals are met or exceeded

  • Operational responsibility of all departmental budgets within leadership scope including budget development, monitoring, cost approval, reconciliation of expenditures and discrepancies

  • Develop strong working relationships with facility/regional department Managers to ensure open communication channels and coordinated service delivery

  • Ensure department compliance with Federal, State and local laws, standards and regulations

  • Develop and mentor Supervisor(s) and staff

  • Represent Access Services and Revenue Cycle at facility-based meetings so that Access/Revenue functions are integrated with facility processes to optimize outcomes and the patient experience

  • Maintain primary responsibility for department disaster and contingency planning

  • Based on position, may have responsibility for oversight of PBX/Information Desk and/or Inpatient/Bed Control/Transfer Center function(s)


Required qualifications for this position includes:

  • Bachelor’s degree; equivalent combinations of education and experience may be considered in lieu of the degree requirement Preferably in a healthcare related field. Or equivalent educ/experience

  • Five (5) plus years overall experience in integrated healthcare system in any aspect of access services or related position, including three (3) plus years’ experience in management.

  • Experience in monitoring and adherence to regulatory requirements including HIPAA, CMS, JC, EMTALA and others

  • Experience in standardizing complex and disparate practices and maintaining common processes

  • Experience in process improvement methodology, change management, operational improvement in complex systems

  • Experience in flexible staffing models including staff scheduling to volume and cross-training to optimize productivity and employee satisfaction

  • Experience in mentoring and coaching/counseling.

  • Experience in optimizing workflow processes with emphasis as they relate to complex computer systems

  • A track record showing good decision-making skills based upon a mixture of analysis, experience, and judgment

  • A track record in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment

  • Working knowledge of Revenue Cycle processes with emphasis on Front End including Registration, Scheduling and Insurance Verification and reimbursement contracts

  • Ability to interact with and communicate to all levels of an organization

  • Demonstrated knowledge of HIPAA, CMS, EMTALA and JC rules and regulations

  • Proven leadership ability to build and maintain high functioning teams

  • Proven history of proactively identifying, resolving and escalating issues that impact business outcomes

  • Demonstrated strong and persuasive verbal, written and interpersonal communication skills

  • Proven ability to work collaboratively in a team environment in a positive and professional manner

  • Proven flexibility in undertaking travel both in and out of state

Preferred qualifications for this position includes:

  • Bachelor’s degree in a healthcare related field

  • Certified Healthcare Access Manager (CHAM) or Certified Revenue Cycle Professional (CRCP)

  • Epic Healthcare Systems experience

About the hospital you will serve.

Providence Saint Joseph Medical Center in Burbank, CA, is a 414 bed acute care facility, known for its state-of-the-art technology and high quality, compassionate care, has provided the full range of diagnostic, treatment, care and support services for the San Fernando Valley communities for close to 70 years. Many of our specialized services are provided within our Heart and Vascular Institute, one of Los Angeles County's first STEMI designated receiving centers of heart attack victims; our Hycy and Howard Hill Neuroscience Institute, awarded the Gold Seal of Approval from The Joint Commission for a Primary Stroke Center, and the Gold Plus Achievement Award from the American Stroke Association (2010); our Women's Pavilion, and our newly opened the Roy and Patricia Disney Family Cancer Center, a comprehensive, state-of-the-art, patient-centered, treatment facility. Our cancer center includes some of the most advanced technology in radiation oncology, highly advanced medical and surgical oncology, excellent clinical outcomes and research, and all patient support services are housed in the same building. Providence Saint Joseph Medical Center has an exceptional orthopedic program recognized for its excellent outcomes and clinical expertise. And Providence Saint Joseph's Bariatric Program, a leader and resource for those dealing with obesity in Southern California, received a Five-Star Rating for Bariatric Surgery, and Bariatric Surgery Center of Excellence designation from HealthGrades.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: California-Burbank

Req ID: 343302