Providence Health & Services IS Program Manager/Account Manager- PSJH in Burbank, California
Providence St. Joseph Health is calling a IS Program Manager/Account Manager, PSJH to our location in Seattle WA, Renton WA, Portland OR, Beaverton OR, Spokane WA, Burbank CA, Anaheim CA.
We are seeking a IS Program Manager/Account Manager, PSJH to be responsible for managing a number of projects beneath a common objective supporting a program at PSJH. This position will work collaboratively with business/facility operational leadership, intake and governance teams, as well as IS groups required to deploy IS services and technology. The Program Manager/Account Manager is the primary point of contact between business/facility executive leadership and the resource managers of all IS teams, and is responsible for engaging executive leadership and communicating progress of the program. The Program Manager/Account Manager is accountable for working with and facilitating processes to accomplish complex program objectives, managing change, and resolving issues that span project teams and departments by planning, organizing, directing and supervising program activities in a cost-effective and productive manner to achieve customer satisfaction. This position relies on extensive experience and judgment to plan and accomplish goals on complex issues where analysis of situations or data requires an in-depth evaluation of variables.
The Program Manager/Account Manager ensures projects related to the program are planned and executed in a manner that supports the Providence St Joseph Health Mission, and supports integration and collaboration across the health system while meeting the organizational objectives. The Program Manager may oversee teams of up to 25-50 Caregivers.
In this position you will have the following responsibilities:
Develop projects within a program in alignment with the organization’s strategic plans and objectives.
Manage a portfolio of intake project requests and provide leadership for, and coordination of, project formation. This includes creating business cases, attaining governance approvals, facilitating system selections, conducting technical and resource feasibilities, identifying costs and funding, and scheduling resources.
Manage relationships with key leaders and stakeholders across assigned service areas.
Provide portfolio status reporting and supports long-term planning and roadmap activities.
Support organizational and IS governance groups’ decision making for technology solution deployments. This includes building support to influence decisions in order to ensure work toward common objectives.
Manage client expectations for timelines and deliverables throughout the project/program lifecycle.
Develop and gain sponsor approval for project delivery dates.
Develops root cause analyses and process improvement plans.
Maintains all program artifacts.
Identifies, delivers and documents organizational, application and human workflows that contribute to policy and procedure updates throughout each project (when applicable).
Required qualifications for this position include:
Bachelor’s Degree Or equivalent educ/experience.
5 years Information Services/Information Technology and/or Healthcare Industry experience.
Expertise and experience with Project Management methodology based upon project management principles, including experience implementing and facilitating complex decision-making structures among multiple executive stakeholders with varied interests and priorities
Skilled in strategic & tactical planning and program management- with demonstrated ability to quickly understand and align with an organization, its structure, and priorities. Ability to take initiative, prioritize work, manage time and respond effectively to a rapidly changing environment.
Demonstrated superior judgment, problem solving, and cognitive skills with the ability to understand business or clinical strategies and plans, and their relationship to organizational strategies. Ability to analyze and report on foreseeable future implications of current decisions.
Advanced leadership skills, with the ability to successfully serve as a coach and mentor to others with demonstrated ability to inform and influence senior leadership, management and individuals in various parts of the organization to work toward successful outcomes. Exercising sound political and environmental judgment as appropriate to support successful project implementation with excellent skills related to group motivation, discipline, and diplomacy.
Superb written and oral communication that is excellent in the areas of timeliness, accuracy, professionalism (both interpersonally and technical) with demonstrated experience as a speaker in a professional presentation environment, such as conferences and association meetings.
Demonstrated success managing project managers, project portfolios and/or multiple projects and teams simultaneously, assessing and mitigating risks through risk planning, managing the process of design, development, integration and/or implementation of software products, equipment, and facilities. Experience with vendor/contract management and negotiations.
Development and execution experience with business development, marketing, communications, financial planning, and benchmarks/metrics in support of improved quality and process design.
Ability to utilize special equipment such as telephone and personal computer equipment; software including business applications, electronic medical record, practice management, financial management, project management and reporting. PC peripherals and other office or AV equipment such as digital projectors, fax, scanner, copier and others.
Preferred qualifications for this position include:
6-8 years in the project / program management field
Certifications in PMP (Project Management Professional), PgMP (Program Management Professional), Six Sigma, LEAN and CQIA (Quality Improvement Associate).
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Project & Program Management (Non-Clinical)
Other Location(s): Washington-Seattle, Oregon-Portland, Oregon-Beaverton, California-Anaheim, California-Burbank, Washington-Spokane
Req ID: 217804