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Providence Health & Services Genetics Referral Coordinator DFCC in Burbank, California


Providence is calling a Genetics Referral Coordinator DFCC, (Full Time/Day Shift) to Providence California Regional Services in Burbank, CA.

We are seeking a Referral Coordinator DFCC who's for the Roy and Patricia Disney Family Cancer Center (DFCC) is responsible for assuring a comprehensive process, updated data base and the integrity of the referral process for patients to both physicians and specific services housed in the center. The Referral Coordinator will establish and maintain an updated overview of cancer resources available within the Roy and Patricia Disney Family Cancer Center and its associated membership of individual physicians and clinicians. Coordinate referral calls received at the Roy and Patricia Disney Family Cancer Center requesting information on cancer related and all other services available at the center. Provides information and directs call related to appropriate providers or departments. Maintains an up to date knowledge base to process calls for physician referrals, general cancer disease site and cancer treatment information. Appropriately triages patients or callers with clinical questions or problems to the right person with the correct training and background to provide information. Directs calls to a variety of offices and services within the Roy and Patricia Disney Family Cancer Center and to affiliate members of the center not housed within the building. Develops and maintains a database of numbers, types of calls and responses to those calls. Devises and implements a system for follow up to assure that callers needs have been met. All job related duties will be performed in accordance with all Providence Policies and Procedures, Providence Mission and Core Values, and all relevant JCAHO, Title 22, OSHA, and DHS standards. The Roy and Patricia Disney Family Cancer Center Referral Coordinator will report to the DFCC Director of Clinical Services.

In this position you will:

  • Develop and maintain established regional policies, procedures, and objectives related to the referral process and service quality standards

  • Answer incoming phone calls, and assists callers to be referred to appropriate services and physician or other providers

  • Answer incoming requests and assists callers based on identified needs by assessing needs through probing questions while maintaining patient confidentiality and simultaneously providing each caller with extraordinary and efficient customer service

  • Communicate effectively with the clinical care team, physician offices, and other services to assure caller’s needs are met

  • Develop and maintains accurate database of all services and providers within the Roy and Patricia Disney Family Cancer Center

  • Develop strong collaborative relationships with the Health Resources Center, Clinical Areas, leadership team and departments

  • Act as liaison between callers and appropriate parties to assure satisfaction for all parties

  • Identify areas of programmatic deficit and proposes solutions to the appropriate parties

  • Demonstrate sensitivity to patients' comfort and privacy and expresses interest in their referral and coordination needs

  • Maintain a patient friendly process and environment for patients/families in accordance with PSJMC and DFCC standards

  • Maintain current information on all care providers and services in the Roy and Patricia Disney Family Cancer Center and all affiliated members

  • Maintain all required reports, records, statistics, etc

  • Evaluate area of responsibility regularly for compliance with policies, procedures, regulations, and standards and takes corrective action when required

  • Enhance professional growth and development through participation in educational programs, professional affiliations, current literature, in-service meetings, and workshops

  • Cooperate with personnel in other departments to establish and maintain positive intradepartmental relationships to facilitate the referral process

  • Participate in regular meetings with the DFCC staff to disseminate information

  • Work with other departments and oncology leadership to develop policies and procedures, programs, services, etc. to improve patient care and service quality in the DFCC

  • Work with the Director of Clinical Services and Administrator to develop practice standards, policies and procedures

  • Establish relationships outside the DFCC for the benefit of the department and medical center (i.e., professional associations, volunteer activities, community activities)


Required qualifications for this position include:

  • 2 years work experience in an oncology clinical setting

  • Experience dealing with confidential information and knowledge of privacy laws

  • Sound clinical knowledge of oncology practices and principles

  • Excellent communication skills

  • Ability to work independently and multi-task in a fast paced environment

  • Positive attitude, comfortable with ambiguity and the ability to be flexible

  • Excellent interpersonal communication, verbal and written skills with emphasis on organization and attention to detail

  • Problem solving and prioritization skills in order to manage multiple tasks successfully throughout the day

  • Supportive and cooperative attitude skills

  • Ability to manage detail, assure accuracy and produce results.

  • Demonstrated excellence in customer service

  • Knowledge of oncology terminology, disease processes, and current treatments

  • Computer literacy required including the ability to work with word processing and electronic spreadsheet programs

Preferred qualifications for this position include:

  • Associate's Degree

  • Knowledge of PSJMC and the Burbank area

About the hospital you will serve.

Anchored by five award-winning comprehensive medical centers, Providence provides a full spectrum of care that includes a range of specialties, signature services, outpatient and home care and the well-regarded Providence Medical Institute, a group of physicians and primary and urgent care clinics throughout the greater San Fernando Valley and South Bay. Providence is focused on providing the communities it serves with preventive care, education and leading-edge diagnostics and treatment. The organization includes numerous outreach programs. Hospice and home care and even our own Providence High School, a Blue Ribbon college-preparatory campus.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: California-Burbank

Req ID: 252954