Providence Health & Services Executive Director, Epic Applications - Ambulatory in Burbank, California


Providence St. Joseph Health is calling an Executive Director, Epic Applications - Ambulatory to one of our following locations: Portland OR, Beaverton OR, Seattle WA, Renton WA, Everett WA, Olympia WA, Spokane WA, Richland WA, Missoula MT, Anchorage AK, Burbank CA, Anaheim CA or Torrance CA.

We are seeking a Executive Director, Epic Applications to provide excellence in Epic application leadership which includes, implementations and support for Providence St Joseph Health and affiliated organizations and their instances of Epic. The essential functions of this position include executing and driving the Epic applications strategic plan, roadmap deployment, resource planning and utilization, direction of application services operational support initiatives, vendor management, and budget management within respective application focus areas. This includes the identification, assessment, and execution of individual application road maps, requirements, sponsorship of implementation activities, production support of applications within span of control, and effective management of vendor relationships. This position is responsible for budgeting, leading, mentoring and developing directors and managers as well as other staff. This position will work in close collaboration with executives, clinical governance and other senior leaders across the PSJH and affiliates. This position is responsible for the overall integrity of the Epic build, the success of new Epic and integrated third party product introductions, and may also have accountability for other, third party, non-Epic applications.

In this position you will have the following responsibilities:

  • Maintains relationships with key business partners and other senior leaders, as well as key contacts in the IT industry in order to leverage best practices, and to evaluate and manage emerging technologies.

  • Supports appropriate service delivery models for core application functions by defining, delivering and improving services for the enterprise and its caregivers.

  • Ensures that the Epic applications division supports IS services and systems effectively, and partners with business and clinical leadership to meet organizational objectives and strategic goals

  • Manage customer expectations regarding the success of Information Services strategies and projects; ensures measurable outcomes are defined and reported for each strategy or project.

  • Responsible for working with key stakeholders including executives, senior leaders, and a variety of customers to identify and deliver technical solutions that are effective and user-friendly, and support strategic initiatives, business and clinical outcomes.

  • Ensures the performance of applications and evaluates the performance of services on the basis of specific KPIs.

  • Manages budgeting and expenditures for applications, staff and services within a defined span of control. Develops budgets in partnership with Vice President to achieve IS financial targets.


Required qualifications for this position include:

  • Bachelor’s Degree in Computer Science, Business Management, Information Services or an equivalent combination of education, skills and relevant experience

  • 12 years of closely related experience

  • 10 years of Information Services leadership experience

  • 5 years working in an Epic environment

  • 5 years Leadership in an Epic environment.

  • Demonstrated analytical skills

  • Strong verbal communication and listening skills

  • Ability to drive multiple projects to completion

  • Demonstrated ability to effectively manage multi-disciplinary groups and to accomplish work through subordinate leadership levels, or high level individual contributors

  • Ability to understand customer business needs, objectives and culture, while understanding their impact to PH&S organizational objectives, mission, and core values.

  • Ability to balance multiple priorities and information needs across functional programs, facilities and regions as well as to organize short-term and long-term responsibilities in response to changing demands.

  • Demonstrated ability to effectively manage Epic supportive information technology efficiently and cost effectively in a large and complex organizations

  • Ability to rapidly summarize complex information and present to others.

  • Possesses exceptional planning and organizing capabilities.

  • Proven ability to build an effective organization and provide responsive leadership; to delegate, coordinate and motivate staff; and to evaluate performance accurately

  • Demonstrated ability to collaborate and communicate openly to build relationships, teams and talent to meet the needs of Providence St. Joseph and the communities we serve

  • Respected leadership skills, particularly in the areas of Epic applications with detailed knowledge regarding our vendor strategies and internal roadmaps

  • Proficiency or Certification in Epic application applicable to leadership support area

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Director/Executive

Location: Washington-Seattle

Other Location(s): California-Burbank, Oregon-Portland, Oregon-Beaverton, Washington-Spokane, Washington-Everett, Washington-Renton, Montana-Missoula, Alaska-Anchorage, California-Anaheim, California-Torrance, Washington-Olympia

Req ID: 215244