Providence Health & Services Chief Nursing Officer - Providence St. Joseph Medical Center in Burbank, California


Providence St. Joseph Health is calling a Chief Nursing Officer to Providence St. Joseph Medical Center in Burbank, CA

Reporting directly to the Ministry Chief Executive, and matrixed to the Regional Chief Clinical Executive, the CNO has overall responsibility for the operation and ongoing development of the Professional Nursing Practice. The Chief Nursing Officer directs nursing services by approval and implementation of nursing policies, procedures, standards and staffing plans. He or She assures that nursing services are integrated into the ministry’s performance improvement plan in support of the PSJH nursing strategic plan.

As a member of the hospital executive team, he/she assumes an active leadership role interdepartmentally, with the medical staff, during Community Ministry Board activities, and as a key representative to the community.

With a constant focus on whole person care, quality, staff and patient safety, the CNO creates and maintains standards and systems for care delivery at their ministry. These systems of care delivery promote evidence-based practice and are designed to support the management of productivity targets, patient acuity, and appropriate planning for and use of available resources.

As health care evolves, our team is responding with a vision and core strategy to transform and innovate at scale. Providence St. Joseph Health (PSJH) and its affiliates continue to pioneer how care is delivered by sharing one strategic plan designed to improve the health of entire populations by supporting the well-being of each person the organization serves.


Above all, we are looking for a servant leader whose personal and professional background demonstrates a genuine passion for the mission and core values of PSJH. You have a style that emphasizes openness, collaboration, visibility, and connectivity. A strong, confident, results-oriented, and decisive leader with the capacity to balance the big picture and strategic perspective with a focus on operations and the details of execution. You can articulate how your work improves healthcare delivery in the communities that we serve.

In this position you will:

  • Create a work environment that facilitates and encourages involvement of the staff in critical thinking to enact professional nursing practice.

  • Build collaborative relationships

  • Uses shared decision making to accomplish the organization’s primary goal which is service to patients, families and the community

  • Promotes implementation of processes and resources that deliver data and information to empower staff to participate meaningfully in clinical decision making

  • Establish an environment that values diversity in which care is delivered in a manner sensitive to social and cultural diversity

  • Provides and maintains effective communications with medical staff, the community, and all levels of supervision and staff. Rounds for improved visibility and to meet specific goals such as safety.

  • Represent the organization to non-health care constituents within the community

  • Represent nursing to the media

  • Serve on community-based boards, advisory groups, and task forces

  • Represent nursing at medical executive committee and other departmental / medical staff committees

  • Collaborate with nursing programs to provide required resources

  • Serve on academic advisory councils

  • Collaborate in nursing research and translate evidence into practice

  • Create academic partnerships to ensure a qualified workforce for the future

  • Communicate patient care standards as established by accreditation, regulatory and quality agencies

  • Ensure compliance with the State Nurse Practice Act, State Board of Nursing regulations, state and federal regulatory agency standards, federal labor standards and policies of the organization

  • Adhere to professional association standards of nursing practice

  • Ensure that written organizational clinical policies and procedures are reviewed and updated in accordance with evidence-based practice

  • Integrate bioethical and legal dimensions into clinical and management decision-making

  • Ensure protection of human subject rights and safety in clinical research

  • Assess the effectiveness of delivery models

  • Develop new delivery models

  • Participate in the design of facilities

  • Align care delivery models and staff performance with key safety and economic drivers (e.g., value-based purchasing, bundled payment)

  • Take action when opportunities exist to adjust operations to respond effectively to environmental changes in economic elements

  • Use knowledge of federal and state laws and regulations that affect the provision of patient care (e.g., tort reform, malpractice/ negligence, reimbursement)

  • Participate in legislative process on health care issues through such mechanisms as membership in professional organization and personal contact with officials

  • Educate patient care team members on the legislative process, the regulatory process and methods for influencing both

  • Interpret impact of legislation at the state and federal level on nursing and health care organizations

  • Represent patient care issues to the governing body

  • Participate in strategic planning and quality initiatives with the governing body

  • Interact with and educate the organization’s board members regarding health care and the value of nursing care

  • Represent nursing at the organization’s board meetings

  • Represent other disciplines at the organization’s board meetings

  • Use evidence for establishment of standards, practices and patient care models in the organization (nurse sensitive outcomes)

  • Design feedback mechanisms by which to adapt practice based upon outcomes from current processes

  • Design and interpret outcome measures

  • Disseminate research findings to patient care team members

  • Allocate nursing resources based on measurement of patient acuity/care needed

  • Monitor and address nurse sensitive outcomes and satisfaction indicators

  • Support the development of an organization-wide patient safety program

  • Use knowledge of patient safety science (e.g., human factors, complex adaptive systems, LEAN and Six Sigma, high reliability organization)

  • Monitor clinical activities to identify both expected and unexpected risks

  • Support a Just Culture (non-punitive) reporting environment, supporting a reward system for identifying unsafe practices

  • Support safety surveys, responding and acting on safety recommendations

  • Address ideas, beliefs or viewpoints that should be given serious consideration

  • Recognize one’s own method of decision making and the role of beliefs, values and inferences

  • Apply critical analysis to organizational issues after a review of the evidence

  • Maintain curiosity and an eagerness to explore new knowledge and ideas

  • Promote nursing leadership as both a science and an art

  • Demonstrate reflective practice and an understanding that all leadership begins from within

  • Provide visionary thinking on issues that impact the health care organization

  • Provide visionary thinking on issues that impact the healthcare organization

  • Recognize the contribution of mental models on behavior

  • Promote systems thinking as an expectation of leaders and staff

  • Consider the impact of nursing decisions on the healthcare organization as a whole

  • Develop a leadership succession plan

  • Promote nursing leadership as a desirable specialty

  • Mentor current and future nurse leaders

  • Establish mechanisms that provide for early identification and mentoring of staff with leadership potential

  • Develop a workforce analysis plan and implement strategies to ensure an adequate and qualified workforce

  • Hold self and others accountable for mutual professional expectations and outcomes

  • Contribute to the advancement of the profession

  • Participate in and contribute to professional organizations

  • Demonstrate and promote leader and staff participation in professional organizations

  • Promote leader and staff participation in lifelong learning and educational achievement

  • Promote professional certification for staff

  • Role model standards of professional practice (clinical, educational and leadership) for colleagues and constituents

  • Coach others in developing their own career plans

  • Seek input and mentorship from others in career planning and development

  • Develop a personal and professional career plan and measure progress

  • Solicit feedback about personal strengths and weaknesses

  • Act on feedback about personal strengths and weaknesses

  • Uphold ethical principles and corporate compliance standards

  • Hold self and staff accountable to comply with ethical standards of practice

  • Discuss, resolve and learn from ethical dilemmas

  • Promote clinical perspective in organizational decisions

  • Involve nurses and other staff in decisions that affect their practice

  • Represent the perspective of patients and families

  • Advocate for optimal health care in the community

  • Develop and manage an annual operating budget and long-term capital expenditure plan

  • Use business models for health care organizations and apply fundamental concepts of economics

  • Interpret financial statements

  • Manage financial resources

  • Ensure the use of accurate charging mechanisms

  • Educate patient care team members on financial implications of patient care decisions

  • Participate in the negotiation and monitoring of contract compliance (e.g., physicians, service providers)

  • Evaluate the results of employee satisfaction/quality of work environment surveys

  • Support reward and recognition programs to enhance performance

  • Formulate programs to enhance work-life balance

  • Interpret and ensure compliance with legal and regulatory guidelines

  • Provide education regarding components of collective bargaining

  • Promote a culture of safety

  • Promote healthful work environments that proactively addresses and mitigates sexual harassment and workplace violence)

  • Create the operational objectives, goals and specific strategies required to achieve the strategic outcome

  • Able to articulate the value-contribution of nursing and clinical services

  • Utilize the balanced scorecard analysis to manage change

  • Evaluate achievement of operational objectives and goals

  • Identify marketing opportunities and collaborate with marketing experts

  • Promote the image of nursing and the organization through effective media relations

  • Collaborate to prioritize for the establishment of information technology resources

  • Provide leadership for the adoption and implementation of information systems including evaluation of enabling technology in practice settings, the use of data management systems for clinical decision making, and, identifying technological trends, issues and developments applicable to patient care


Required qualifications for this position include:

  • Academic degree in nursing required (Bachelor’s or Master’s degree)

  • Master degree in Nursing or related field required (Health Administration, Business, Public Health, or management).

  • A minimum of five years of nursing executive acute care experience and a minimum of five years of progressive management experience are required.

  • The applicant will demonstrate progressive leadership and expertise in communication across disciplines, participative change management, managing group dynamics and managing performance improvement processes.

  • Active and current California registered nurse license

  • Specialty certification (CENP, or NEA-BC)

Preferred qualifications for this position include:

  • Earned Doctorate degree in Nursing is preferred.


Providence St. Joseph Health was established on July 1, 2016, creating the second largest Catholic health system and fourth largest non-profit integrated delivery system in the country, which provides a broad range of health and outreach services throughout the western United States. With total revenues exceeding $20 billion in fiscal year 2015, the health system family includes 50 acute care hospitals as well as home health agencies, hospice care, outpatient services, skilled nursing facilities, insurance plans and physician organizations. Providence St. Joseph Health includes more than 100,000 caregivers, 829 outpatient clinics, 23,000 physicians, across seven states. The system has 1.9 million covered lives.

The Providence St. Joseph Health family includes:

  • Providence Health & Services

  • St. Joseph Health

  • Covenant Health in West Texas

  • Facey Medical Foundation in Los Angeles

  • Hoag Memorial Presbyterian in Orange County, California.

  • Kadlec in Southeast Washington

  • Pacific Medical Centers in Seattle

  • Swedish Health Services in Seattle


Los Angeles Service Area

Providence operates six award-winning hospitals in the Greater Los Angeles. The Greater Los Angeles Service Area offers a full range of services to the residents of Southern California and is comprised of three geographically-focused communities: South Bay, Valley and Westside. In addition, Providence High School in Burbank; and Trinity Care Hospice are part of the region. The Greater Los Angeles Service Area generates more than $2.7 billion in net patient revenues and employs more than 18,000 caregivers, physicians and volunteers.

South Bay Community :

Providence Little Company of Mary Medical Center Torrance features 434 acute care beds and a full range of primary care and medical-surgical services. The medical center provides the latest techniques in invasive and non-invasive cardiac procedures and comprehensive cardiac rehabilitation services.

Providence Little Company of Mary Medical Center San Pedro is a 356-bed facility that admits nearly 7,000 patients each year, treats more than 35,000 patients in the emergency department, performs 2,500 surgeries and delivers an average of 700 babies. • The South Bay Community also includes three outpatient diagnostic centers; three urgent care centers; an alternative care center; sub-acute and transitional care; chemical dependency and rehabilitation programs; and physician services.

Valley Community :

Providence Saint Joseph Medical Center , with 431 licensed patient beds, is the largest acute care facility serving the San Fernando and Santa Clarita Valleys and offers state of-the-art technology and high quality, compassionate care in a variety of medical specialties. The medical center has an active medical staff of more than 650 physicians and employs more than 2,300 staff. • The Roy and Patricia Disney Family Cancer Center at Providence Saint Joseph Medical Center, which opened in early 2010, is the largest, most comprehensive cancer center in the San Fernando and surrounding valleys. Providence Saint Joseph Medical Center is known for its state-of-the-art technology and high quality, compassionate care, has provided the full range of diagnostic, treatment, care and support services for the San Fernando Valley communities for close to 70 years.

Many of the specialized services are provided within the Heart and Vascular Institute, one of Los Angeles County's first STEMI designated receiving centers of heart attack victims; our Hycy and Howard Hill Neuroscience Institute, awarded the Gold Seal of Approval from The Joint Commission for a Primary Stroke Center, and the Gold Plus Achievement Award from the American Stroke Association (2010); our Women's Pavilion, and our newly opened the Roy and Patricia Disney Family Cancer Center, a comprehensive, state-of-the-art, patient-centered, treatment facility. Our cancer center includes some of the most advanced technology in radiation oncology, highly advanced medical and surgical oncology, excellent clinical outcomes and research, and all patient support services are housed in the same building.

Providence Saint Joseph Medical Center has an exceptional orthopedic program recognized for its excellent outcomes and clinical expertise. And Providence Saint Joseph's Bariatric Program, a leader and resource for those dealing with obesity in Southern California, received a Five-Star Rating for Bariatric Surgery, and Bariatric Surgery Center of Excellence designation from HealthGrades.

Providence Holy Cross Medical Center is a nationally recognized for clinical excellence and trauma care, Providence Holy Cross Medical Center is a 377-bed, level II trauma center in Mission Hills, California. PHCMC is the only Magnet® Designated Hospital in the San Fernando Valley. The medical center offers both inpatient and outpatient health services, including a state-of-the-art Cancer Center, a Heart Center, Orthopedics, Neurosciences and Rehabilitation Services, Women's and Children's Services. PHCMC offers a full continuum of health care, from inpatient and outpatient services to home health care, health education and community outreach programs.

Providence Tarzana Medical Center is a 245-bed facility with an active medical staff of more than 900 physicians and employs more than 1,500 staff. The medical center established the Women's Pavilion & Resource Center in 1983, which provides women's health and maternity care in one central location. The medical center specializes in pediatrics and has one of the largest neonatal intensive care units in the San Fernando Valley. Tarzana also is rebuilding its existing acute and ambulatory facility into a state of the art health and medical campus to better serve the community and meet the state of California seismic requirements.

The Valley Community also includes Providence Saint Elizabeth Care Center , a 52bed skilled nursing facility, and Providence Health Center , which includes the Cancer Center, Providence Holy Cross Imaging Center , and Santa Clarita Surgery Center .

Westside Community :

Providence Saint John’s Health Center is a 266-bed hospital that was founded in 1942 by the Sisters of Charity of Leavenworth, who in 2014 passed its sponsorship to Providence Health & Services. The hospital has 926 physicians on its medical staff and 1,900 employees. The hospital continually achieves top ratings and distinguished hospital awards for clinical excellence and patient safety by the nation’s leading accreditation organizations such as Healthgrades, The Joint Commission and Leapfrog Group. Its core service lines include heart and vascular care, neuroscience, oncology, orthopedics and women’s health.

St. John’s is home to the world-renowned John Wayne Cancer Institute , dedicated to clinical research and medical advancements in cancer care. • The Saint John’s Health Clinics

More information about Providence Health & Services can be found at: at

St. Joseph Hospitals in Orange County

In 1912, a small group of Sisters of St. Joseph landed on the rugged shores of Eureka, California, to provide education and health care. The ministry later established roots in Orange, California and expanded to serve Southern California, the California High Desert, Northern California and Texas. St. Joseph Health operates four award winning hospitals in the in Southern California region, offering a full range of Services and care to the residents of Los Angeles and Orange County service areas.

Mission Hospital - Mission Viejo is a not-for-profit combined 523-bed tertiary medical facility with campuses in Mission Viejo and Laguna Beach accepting admissions of over 21,000 patients, over 70,000 ER visits and over 5,000 surgeries per year. Mission Hospital Mission Viejo is south Orange County's only regional trauma center and, through a unique partnership with CHOC Children's at Mission Hospital, is the only designated pediatric health care center in south Orange County. Mission Hospital Laguna Beach (formerly South Coast Medical Center) provides 24/7 emergency, intensive and surgical care, as well as behavioral health services and chemical dependency treatment programs.

Mission Hospital Laguna Beach (MHLB) has been part of the Mission Hospital family since 2009, serving south Orange County’s coastal communities. Health care services at MHLB include 24-hour emergency, intensive and medical-surgical/telemetry care. MHLB also offers south Orange County’s only behavioral health care services, including an eating disorder program and hospital-based inpatient/outpatient chemical and chronic pain medication dependency treatment services. The serene ocean views at MHLB help to create a healing environment that promotes body, mind and spirit wellness.

St. Joseph Hospital in Orange was founded in 1929 and is home to more than 75 specialty programs, including The Center for Cancer Prevention and Treatment, the Heart and Vascular Center and a nationally acclaimed Orthopedics program. This Hospital has 463 Beds and over 3,100 employees and 1,000 physicians on staff. As a Magnet hospital for nursing excellence, St. Joseph Hospital reputation for clinical excellence and compassionate, family-center care draws patients from all over the United States. St. Joseph Hospital has been named as one of the Best Regional Hospitals and one of America's Best Hospitals for Orthopedic Care and also recognized the hospital for clinical excellence in cancer, ear, nose and throat, gastroenterology, geriatrics, gynecology, kidney disorders, orthopedics, neurology and neurosurgery. St. Joseph Hospital is first in Orange County and second in the state of California in Emergency Department visits (101,945 visits), surgical volume (28,027 procedures) and cardiac catheterizations (3,221). It is second in Orange County for the number of deliveries (5,149 live births).

St. Jude Medical Center is a 320 Bed Magnet Hospital that provides exceptional care and is one of Southern California’s most respected and technologically advanced hospitals. With over 2400 Employees and 652 of the area’s finest physicians, St. Jude offers nearly every medical specialty and sub-specialty. St. Jude Medical Center has an award winning Advanced Comprehensive Stroke Center and has received the highest rating possible for a hospital performing coronary artery bypass graft surgery, including open-heart and less invasive approaches. Blue Cross and Blue Shield named St. Jude Medical Center a Blue Distinction Center for cardiac care, maternity care, knee and hip replacement and spine surgery.

St. Mary Medical Center (SMMC) is an acute care hospital with 212 beds and over 1,600 employees making it one of the region’s largest employers serving communities of the high desert. The facility was constructed in 1956 and joined the St. Joseph Health System in 1992. This facility has the only Neonatal Care Unit in the High Desert Accredited by California Children Services and has been granted approval as a Special Hospital with the California Children's Services Community Neonatal Intensive Care Unit. The Services and Clinical Specialties offered at this Hospital are Diabetes Education, Emergency Services, Heart and Vascular Services, Imaging Services, Rehabilitation Services, Respiratory Services, Robotic Surgery Services, Surgical Services, Women & Children's Services and Wound Care and Hyperbaric Medicine. Each year St. Joseph Health, St. Mary allocates 10% of its net income to the St. Joseph Health Community Partnership Fund. 7.5% of the contributions are used to support local hospital Care for the Poor programs. 1.75% is used to support SJH Community Partnership Fund grant initiatives.

Hoag is a not-for-profit regional health care delivery network in Orange County, California, that treats nearly 30,000 inpatients and 350,000 outpatients annually. Hoag consists of two acute-care hospitals, seven health centers, and four urgent care centers. Hoag Hospital Newport Beach, which has served Orange County since 1952, and Hoag Hospital Irvine, which opened in 2010, are Magnet-designated hospitals by the American Nurses Credentialing Center (ANCC). Hoag offers a blend of health care services that include five institutes providing specialized services in the following areas: cancer, heart and vascular, neurosciences, women’s health and orthopedics through Hoag’s affiliate Hoag Orthopedic Institute. Hoag has been named one of the Best Regional Hospitals in the U.S. News & World Report Metro Edition.

More information about Providence Health & Services can be found at at .

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Director/Executive

Location: California-Burbank

Req ID: 205353